FAQs
Questions we hear most often.
Straight answers about our lemon clitoral vibrators and adult toys. Need something else? Email [email protected] — a real person replies within 24 hours.
Shipping & delivery
How discreet is shipping?
Plain corrugated box, no logos, no brand markings, return address listed as 'Mylemsextoy Group, LLC.' Customs labels use the parent company name only.
How fast does it ship?
Standard US shipping is 2–4 business days, free on every order. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid up front.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We pay duties in advance so there are no surprise fees at delivery.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns even on used products — refunds are not conditional on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free shipping included.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full material disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Shower, bath, or pool-safe for all our lemon vibrators and clitoral vibrators.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a hushed conversation. Independently verified by an audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full care instructions on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental wake-ups in transit.
Have a question we missed? Email [email protected] — we add new FAQs weekly based on customer feedback.